About Roy Richie Casino
Licensed in Malta and operated by the BTM Entertainment Group, Roy Richie Casino clearly tries to market itself as a classier version of the typical online casino. What makes it particularly interesting is the combination of online games and sports betting, taking the place of both your average online casino and your friendly neighbourhood bookmaker. If you mostly partake in sports betting and a few popular slots, then you’ll probably like Roy Richie. That being said, it’s best to avoid this site if you appreciate things loads of live games and promptly processed withdrawals.
Roy Richie is the flagship brand of Malta-based BTM Entertainment Group, though they also have offices in Costa Rica, London, and Poland. This, along with the fact that the site is available in a number of languages, shows that this is truly a global operation with accounts based around the world. Roy Richie Casino hasn’t been around all that long, as it was founded in 2017.
When You Visit
Somewhere between upmarket and blandly corporate, Roy Richie’s design is easy enough to navigate without being an eyesore. With a black background and gold accents, it’s quite a lot better looking than many sites out there, and is anyway easy enough for most folks to navigate. There’s a menu bar at the top, with Roy Richie’s logo bearing an obvious resemblance to the Rolls Royce “RR” logo, and then links after this for sports betting, live betting, casino, live casino, and promotions. Under sports betting, you get options for today’s events, results, and the ability to change certain things like your language, timezone, and whether the odds will be shown as decimals, fractions, or American style. You can also search for a particular event or league, and this feature is found on the left hand side of the page. Live betting gives you a few more choices like a live schedule, overview, and event view.
While Roy Richie is trying to be an all-around online casino, what’s interesting here is the very useful interface for sports betting. While there are a lot of online casinos, it’s nice to see one that places more emphasis on sports betting and uses an optimised interface for this purpose. It’s quite clear that they put a bit of thought into optimising the layout.
Bonuses and Promotions
There are a number of bonuses and promotions on Roy Richie Casino, including a fair number of welcome bonuses. The current gaming welcome bonus is 100% up to NZ $300 and 20 free spins, with a minimum deposit set at NZ $20. If you’re here for the sports betting, the bonus is 100% up to NZ $100. Either way, you’ll have to enter the bonus code in order to get it.
Like most online casinos out there offering bonuses, Roy Richie won’t let you just cash out your money and there’s a 35x wagering requirement not just on bonuses but also your initial deposit. It’s profitable for casinos if players keep betting and losing so that they don’t have to pay out, and here too it seems like that’s the case. While this is an industry standard, it’s still a bit excessive when casinos try and keep your money from you. As such, your entire account balance will be locked for withdrawals until you meet the playthrough requirements. Maybe it’s better not to enter the bonus code in this case?
Roy Richie Casino on Your Mobile
In order to succeed these days, any worthwhile online casino will work just as well on mobile as it does on a desktop browser. Roy Richie lives up to industry expectations, and you can play just as easily from your smartphone on your way to work as you can sitting at home. It’s not unusual for sites to work across platforms these days, and Roy Richie won’t disappoint here.
Like any other online casino, Roy Richie has its fair share of slots and the like. Indeed, while there’s a reasonably good selection of slots and other games like video poker, it doesn’t seem like Roy Richie has a selection that you wouldn’t find anywhere else. Like a number of other sites, Roy Richie features games from Net Entertainment. Recent winners appear in the left sidebar, and the games can be found through whichever category they belong to. You can filter games alphabetically or search for the name, and you even have the option of saving those that you like so that they’re easier to find later.
While the focus definitely isn’t on live games, you do find an okay selection on this site. The live casino includes 25 live table games, 4 live baccarat games, 9 live blackjack games, and 8 live roulette games – which isn’t an outstanding variety but will please folks looking for a good all-around casino site.
What makes Roy Richie stand apart from other online casinos is the focus on live betting, which isn’t an area where most sites typically focus their attention. The sports betting options here are well laid out, with your betting slip appearing in the right hand bar. The centre of the page shows featured matches which are starting shortly, typically tennis or football matches. You can even watch or listen to some games on the site, and those that you can watch live on the site feature an icon to make them easier to find.
The live sports betting page is largely geared towards football matches, and you can still bet even if you’ve missed the starting kick. You have the option to bet on who will score the next goal, on the final score, on corner kicks, and a few other options. There are a lot of different types of bets to choose from, but there’s definitely a major emphasis on larger leagues like the the Premiere League and La Liga.
Deposits and Withdrawals
If you search the Roy Richie homepage, you won’t find the banking options listed openly. At the bottom of the page, there’s a link which actually takes you to a page of deposit and withdrawal methods. Credit cards, debit cards, bank transfers, Skrill, Neteller, and Trustly can be used for both funding and withdrawing money from your account. AstroPay, Sofort Überweisung, GiroPay, Instadebit, and Boleto can all be used for depositing funds, but it does not appear that they work for payouts. It’s noted that payouts may take up to 7 days to actually be completed, though it’s mentioned once that it will take 5 days and another place on the site mentions up to 10 days for withdrawals. There’s no clear withdrawal limit either, with NZ $5,000 mentioned in one place on the site, and NZ $40,000 listed for Neteller withdrawals in the terms and conditions.
Withdrawals are an area where Roy Richie Casino proves to be a major disappointment, and indeed a number of users have complained about the fact that their withdrawals have remained pending for far longer than the expected 5 business days (as mentioned on the site). Some users referred to the fact that they’ve contacted customer support numerous times and wonder if they’ll ever receive their winnings, which definitely isn’t a good sign for online gamblers. When there are so many sites out there which actually do pay you on time, it might be best to look at one of those casinos rather than risking it on this one.
If you win a progressive jackpot on Roy Richie, do note that the site takes the liberty to divid up your payout into monthly payments. This seems like an unreasonable policy when it’s software providers and not casinos who handle these sorts of payouts, meaning that there’s absolutely no real reason for this to happen.
Customer service can make or break an online casino, and Roy Richie at least likes to make sure that their customer service seems accessible when you need it. There’s a 24/7 live chat feature in case you need to get in touch at any time of day or night, an email address for customer support, and phone numbers for Denmark, Poland, Canada, Germany, and Sweden. It’s always great when you have a number of options for reaching customer support, and can even do so in your own language.
While customer support definitely seems accessible, there’s some doubt as to whether or not they’re actually helpful. Some users complain about delayed payouts in spite of contacting support numerous times, though it does appear that they respond promptly regardless. It looks like most complaints are resolved eventually, and leaving an adverse comment about your experience online seems to do the trick of finally coaxing them into addressing your complaint. It’s great that Roy Richie’s customer support is responsive, but kind of questionable that they have to be embarrassed into responding. This suggests that they’re more concerned about reputation than player satisfaction.