PlayGrand Casino offers an enjoyable, fair, and safe online gambling environment for players in the comfort of their own homes. Mobile is available for players on the go. Established in 2000, the online casino officially launched in 2013 with over a decade of experience in casino gaming and customer service behind them. Players will enjoy over 400 games from top developers and new ones too.
The casino puts customer service and satisfaction first. The encourage players to provide feedback and do their best to remedy any issues. The company works diligently to add new promotions, work with new developers, and add new games, and they offer players a loyalty program. Also, players can try the entire site before making a deposit, and they can maintain the free-to-play account in addition to a deposit account. They also use state of the art SSL encryption, provided by RaidSSL, to make sure their player’s personal information remains safe during transactions, account access, and gameplay.
White Hat Gaming owns the licensed casino; Imperium Network Solutions Limited manages the brand. The parent company is Caddell Limited NV. PlayGrand holds licenses with the UKGC and the Malta Gaming Authority.
When you visit
The site’s layout is professional and clean. The graphics quickly load. Login sits at the top of the page for easy access. A jackpot counter gives players at a glance view of what they can win. Links are in convenient locations at the very top and on a pink tape that runs through the middle of the screen. Site languages include English, Swedish, Finnish, and Norwegian.
Players have easy access to FAQ, support, and customer services pages. A live chat floats in the right hand corner of each page, allowing instant access to customer support 24/7. At the bottom, players will find links to the mobile version, company policies, help, and about pages. Accepted payment types and social media links are there too.
Searching for specific games is a breeze. Players can sort by the developer, popularity, date added, or most recent. Switching games is easy since the links are at eye level.
Games load quickly. Graphics, sounds, and music are enjoyable and only add to the fun and fast-paced experience of casino gaming at home. The current game selection is almost too good because they all look entertaining and thrilling to play.
The overall feel of the site is warm and inviting while being lush and posh with its magenta and black scheme. The textured background and seamless background make reading text easy on the eyes without distraction. Graphics are simple, but elegant in their appearance and fit the site’s brand and image.
Bonus & Promotions
Current promotions are available on the Promotions tab. These are subject to change and some change every month.
June’s Summer Cash Race promotion is a $5,000 cash giveaway. Players will compete to win a portion of the prize pool. First through the 100th place will win a cash prize. To qualify, players must make a minimum deposit of $50.00. Players will receive 1 point for every 50 spins they complete—regardless of whether they are winning spins.
• First place receives $1000
• Second place receives $500.00
• Third place receives $250.00
• Fourth through sixth place receives $100.00
• Seventh through tenth place receives $75.00
• Eleventh through twenty-sixth place receives $50.00
• Twenty-seventh through 100th receives $25.00
Some terms apply, such as bonus spins and bonus funds not applying to point generation.
Welcome Bonus for first deposit awards 100 bonus spins and up to $1000 bonus. Players can use the deposit bonus spins on Fruit Shop, Jack and the Beanstalk, Guns N Roses, Starburst, or Gonzo’s Quest.
Terrific Tuesday Reload Bonus gives 40% or up to $40.00 for reloading on Tuesdays. Minimum of $20.00 is required.
PlayGrand Casino does offer players a loyalty program. This wasn’t listed on the promotions page and information is on the FAQ page. Players redeem loyalty points for bonus cash to use on their favorite games. First deposit earns players 500 points. Games award points too, ranging from .25 to 2 points per round or spin.
• 200 points=$1
• Redemptions start at 1000 loyalty points
• Maximum points redeemable in 1 day=10,000
Point Payout Scale per $10.00 wager:
• Scratchcards and slots=2 points
• Bingo and video poker=1 point
• Blackjack=.50 points
• Roulette=.25 points
Currently the site does not offer no-deposit free spins. However, you can play free with virtual credits for fun or to test out the site. These credits do not award cash. This is subject to change, so new players are encouraged to frequently check the promotion page. Players can also maintain a free and a deposit account.
In the Mobile
Casino games have an allure and timeless feel. Players can also enjoy the thrill of placing bets and gambling without stepping foot in a casino, let alone outside of their homes. Mobile casinos bring the experience to players no matter where they are, time they have to play, or their social status.
PlayGrand meets and exceeds what player’s seek in an online gaming environment. They offer safety and protection, fairness, variety and ease of adding payments, rewarding programs for its players, and, of course, over 400 casino games for its members.
With a massive variety of games, seeing top names like NetENT, NextGen Gaming, and Amaya came of no surprise. PlayGrand uses many developers. Some known, some up and coming. Types of games players can expect are slots, table games, such as classic card games like blackjack, progressive jackpot, and live games. Instant play and mobile games are also available. Players can enjoy scratchcards, bingo, and roulette too. Popular slots games are Jimi Hendrix, Butterfly Staxx, and Victorious.
Deposits and Withdrawals
NZD, EUR, GBP, AUD, CAD, NOK, SEK, and ZAR currencies are currently supported for withdrawals and deposits.
For deposits, PlayGrand takes Visa, Skrill, Wire Transfer, Dotpay, Maestro, Mastercard, OchaPay, POLi, Playsafe, Trustly, giropay, and SOFORT banking. Minimum deposit amount is $20.00.
Withdrawal methods are Bank Wire Transfer, Visa, Visa Electron, Neteller, UKash, and Skrill. Withdrawals can take up to five days to process, and the average processing period is 36 hours. Players must have a $30.00 minimum to withdrawals. If a player wins $100,000 or higher, PlayGrand may pay the player in installments (10% of winnings) over the course of 10 months with zero interest. Users can withdrawal no more than $2500 per week.
Customer service is excellent and easy to use with the 24/7 chat. Players can also e-mail the company at any time; however, response times do vary, depending on when players send the e-mail. No phone number is listed or available on the website.
The company also has policies in place as well as plenty of tools for players to use to limit their time and deposited funds. These tools are available in the account section and range from simple reality checks to force breaks and player-determined account freezing. Hotlines and other useful information can be found on the responsible gaming link located at the bottom of each page. This page also includes the company’s Responsible Gaming Policy, which also includes information on underage usage.