About Spin Palace Casino
In a highly competitive industry like online gambling, longevity is a key indicator of success. It requires that an online gambling destination do all the right things for a very long time in order to survive the wars. Spin Palace has not only survived, but they have thrived long enough to be considered one of the top online casinos in the industry. The fact they have consistently been rated as one of the top 50 online casinos in the history of the industry says a lot about who and what they are.
It’s been 15 long years since Spin Palace Casino was introduced by owners Bayton Ltd. in 2001. The company is registered in Malta, where they operate under the licensing and regulations handed out by the Malta Gaming Authority. It is notable that the website does not indicate licensing with the U.K. Gambling Commission. If that’s the case, they could be prohibited from providing iGaming services to residents in the U.K. New Zealand players are accepted.
A Guide on How To Register as a Player at the Spin Palace Casino!
Registering for a free account as a player at the Spin Palace Online Casino can be achieved in a few easy steps.
To start, go to the Spin Palace homepage and click on the yellow “Play Now” button, or go to the yellow “register” button in the upper right-hand corner of the screen, which will begin the first of three registration steps:
- Create username and password
- Supply personal details and mobile number
- Choose the preferred language and currency
After completing the three steps, an account number is issued, and the registration is complete. Keep the account number and password in a safe place where it is easily retrieved. There is an option provided to use either the Flash version or the full software to be downloaded.
To Access the Spin Palace Player Account
- Connect the device of choice to the internet
- Initiate the casino software either by using the Flash version or the full software download for installment
- Click on the “Connect” button seen on the Spin Palace home screen
- Enter the player account number and password into the dialogue box that appears on the screen
Access Play Options
Play at the Spin Palace Online Casino from a compatible cell phone, tablet, or computer. It’s possible to experience gaming freedom at Spin Palace without needing to play from a PC. Access the mobile casino directly through a web browser, or by downloading and then installing the free application on a wireless device.
The mobile casino lobbies are optimized and accessible from several different kinds of mobile devices such as iPhone, iPad, Blackberry, Android, and WAP. Go to www.spinpalace.com to view the full list of compatible devices. To have access to the complete catalog of Spin Palace games, download the application. If preserving memory space is vital, use the in browser-based gameplay.
Troubleshooting Certain Issues That Can Arise
- Dealing with a locked account
If the player’s account has been locked, then it will be necessary to contact a member of the Spin Palace customer support team to assist with the unlocking of the account.
- Forgotten Password or Account Number
If the player password or account number has been forgotten, go to the “Contact Us” area of the Spin Palace site and connect with a Spin Palace customer support member. Because strict security protocols are implemented, password information cannot be provided through email, but direct contact will need to be made by live chat or possibly by telephone.
Spin Palace Player Support
If any question cannot be found on the Spin Palace FAQ page, there are ways in which a player can contact the Spin Palace customer support members. There are contact options in the form of email, live chat, and telephone communications that are provided by the “Contact Us” section of the website. Customer assistance is available in over 12 languages and dialects.
Spin Palace customer support is available 24 hours a day, seven days a week and can be contacted by email or live chat.
- To Access Live Chat
Click the contact link in the upper right-hand corner of your screen, between “Language” and “Add to Desktop.”
- To contact Palace Spin customer support by email
Send an email to [email protected]
The telephone number offered for Spin Palace customer support, 0800 051 6785, may not be in service.
When you visit Spin Palace Casino
The great thing about veteran online operators is they know how to present a proper website. This classic jewel makes use of a gambling mecca background to create the feeling of walking into a majestic casino environment. The logo is immediately recognizable as belonging to Spin Palace, which serves as verification of the site’s longevity. The midnight blue and gold color scheme serve to create a sense of elegance and sophistication.
They also incorporate a classic web page layout. Everything is done with clean lines that clearly define each section. At the top, they provide advertising for its welcome offer. In the middle of the page, they do a fine job of promoting a small group of pokies without it being cumbersome or annoying. At the bottom of the page, the software information and appropriate disclaimers are clearly defined. Overall, the website comes off as being easy to navigate and highly functional.
As a further testament to the site’s longevity, Spin Palace Casino has been riding with Microgaming’s software platform since the very beginning. As technology and Microgaming have changed, Spin Palace Casino has followed suit in order to make sure its customer base always has access to the latest gaming platform. The software is available to customers with downloaded software for PC and Mac users, instant play mode with a standard web browser or through the use of a dedicated mobile website with a viable mobile app. The website uses P128 SSL (Secure Socket Layer) Digital Encryption technology for site security to keep the player’s information and the banking module safe and secure at all times. For fair and random gaming results, a random number generator is employed. The site’s random number generator has been tested and certified as fair by the independent testing labs at eCOGRA.
Free Spins and Bonuses at Spin Palace Casino,
Admittedly, the promotional menu at Spin Palace Casino is not as robust as one might expect. As a veteran casino with a strong base of loyal customers, there’s simply no need to hand out a bunch of offers. New players won’t see a no deposit bonus offer, but they will encounter a fair welcome bonus that covers their first three deposits as follows:
1st Deposit – 100% match, up to $250 NZD
2nd Deposit – 25% match, up to $300 NZD
3rd Deposit – 50% match, up to $450 NZD
All three deposit bonuses carry a 50X wagering requirement, which is quite restrictive based on industry standards. Any other promotions the casino might put forth are usually handled by email or text. As an offset to the lack of a no deposit bonus or free spins, the casino does offer comp points for cash rebates and a 6-tiered VIP program that offers personalized service, free spins, reload bonuses and exclusive offers.
Spin Palace Casino in the Mobile
In an interesting twist, the website only provides access to a dedicated mobile app for the benefit of Android users. The app is available for free from the Android App market. As an alternative all mobile operating devices should be able to access the site’s optimized mobile website with nothing more than the device’s regular web browser. When using the mobile website, the quality of the content is very good, but the number of games is somewhat restricted.
Games at Spin Palace Casino
Keeping in mind the site is powered by Microgaming, it should come as no surprise that the gaming portfolio at Spin Palace Casino is quite extensive. The list includes 450+ games across the following gaming categories: classic and video pokies, scratch cards, Keno, arcade games, video poker and table games such as Craps, Blackjack, Baccarat, Caribbean Stud Poker and multiple versions of Roulette. For live gaming enthusiasts, the site also carries a small selection of live dealer games originating from Microgaming’s own studios.
Many of the video pokie machines come with great video segments, free spin bonuses, bonus features, gambling options and unique game-play formats. Here’s a short list of the top games that are currently available: Tomb Raider: Secret of the Sword™, The Lord of the Rings: The Fellowship of the Ring™, The Dark Knight Rises, Bridesmaids, Game of Thrones, Avalon II, Terminator 2, Dragonz, Lost Vegas, Jurassic Park and Immortal Romance.
Deposits and Withdrawals at Spin Palace Casino
Players at Spin Palace casino should have no issues finding a viable banking options from the following list: iDEAL, ecoPayz, MasterCard, VISA, entropay, Instadebit, paysafecard, Neteller and bank wires. For information related to limits and withdrawal terms and conditions, players will want to visit the banking option FAQ section.
Getting Help at Spin Palace Casino
A site isn’t going to last in the online casino industry without having a professional and efficient customer service department. Based on reputation and a couple of direct inquiries, the folks at Spin Palace Casino know exactly what they are doing. This fine group of customer service agents is available 24/7/365 via email, toll free phone of through the use of an excellent live chat option.
Conclusion: It was a pleasure to visit Spin Palace Casino. Everything is done with class and excellence with one exception. It’s a shame the site doesn’t feel compelled to offer its players more in the form of bonuses. However, the value of what the site does provide weighs in excess of the value than any extra bonus promo could possibly offer.