The majority of online casinos have dedicated a section of their website to the most frequently asked questions, generally abbreviated as FAQs or referred to as the help section. The casinos always recommend checking the information available in this section of the site prior to contacting the customer support team for help.
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The FAQ section generally consists of many of the most common questions players are asking the support team for the casino. These questions do differ somewhat between the different casinos. Some online casinos answer a large range of questions while others have a very small FAQ section. Sometimes, these questions have been placed into different sections so the answer the player is trying to find becomes faster and easier to locate. Some of these categories include getting started, withdrawals, deposits, bonuses, free spins, technical, cashier and many others.
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The purpose of a FAQ section is to provide answers without the individual needing to contact the customer support department. These sections are especially important if the online casino in question does not offer a live chat facility. If the question is not considered common, the odds are good the answer will not be found in the FAQ section for the casino. This means the players only recourse is to contact the support team through one of the methods provided.
If the individual is getting ready to play at the casino and has never played before, there is an enormous amount if information. The information the person is already expected to understand can cause them to panic. When this happens, the best possible place for the individual is the FAQs section. This enables them to look at the basic information for the casino, the software and the games before they decide to start playing. The FAQs section will generally provide information about how to register and if the software must be downloaded prior to playing at the casino. If a download is required there will usually be instructions as well as the system requirements necessary for enjoying the games at the casino.
First time players can learn how to make both deposits and withdrawals. They can also find help if they have forgotten either their username or password. The FAQs section for the casino usually covers information about security and safety along with the Terms and Conditions. Some of the questions listed relate to where the casino is based, the fairness of the games at the casino and the specifics of the licensing.
Some casinos have extended their selection of FAQs to provide assistance with questions concerning wagering requirements. Sometimes, the question is specifically related to the player. Under this circumstance, the FAQs page will probably not be of assistance and the individual will have to contact customer service. This is usually true for personal technical questions as well. When there is an issue with a bet or a game, the question will not usually appear in the FAQ section of the site.
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The FAQs will often briefly cover withdrawals and deposits. If a more detailed answer is required by the player, chances are it will not be in the FAQ section. It is always a good idea to browse through the Frequently Asked Questions for a little while before making the decision to pay. This will ensure the player understands everything prior to making their deposit. If the player has a question during their play that is not answered in the FAQ section, they will be provided with further assistance by contacting the customer support team.
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More About Lukas Mollberg
Lukas is the head author at FreeSpinsBonus and responsible for all content strategies and what casinos we review. Lukas has a background of playing poker in the early years of the poker boom in Europe. He became an expert within the online gambling and has been working as an author for several websites.
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